Über uns

À propos de nous

Open Access

Karriere

Carrière

Aboverträge Kündigen

Résiliation d’abonnement

Vertrag widerrufen

Résiliation de contrat 

Datenschutz

Protection des données

Impressum

Mentions légales

Barrierefreiheit

Accessibilité

Zahlung und Lieferung

Paiement et livraison

Libra

Was ist Libra?

C'est quoi Libra ?

Kostenlos testen

Tester gratuitement

LEXIA

LEXIA Arbeitsrecht

Was ist LEXIA?

C'est quoi LEXIA ?

LEXIA Familienrecht

Zeitschriften

Revues

recht

Pflegerecht

ZBJV

forumpoenale

ZStrR

Anwaltsrevue

Revue de l'avocat

RSAS

FamPra.ch

ASYL

Life Science Recht

BlAR

Sachbuch

Livres spécialisés

LOKI

Semaphor

Fokusthemen

Focus

Thema

Recht studieren

Arbeitsrecht

Droit du travail

Studium

Études

Familienrecht

Droit de la famille

Sozialversicherungsrecht

Droit des assurances sociales

Strafrecht

Droit pénal

Aktienrecht

Droit des sociétés anonymes

Persönlichkeitsrecht

Droit de la personnalité

Publikationen

Publications

Literatur

Digitales Angebot

Bücher

Livres

Buchreihen

Collections

Onlinemodule LEXIA

Modules en ligne LEXIA

recht.ch

Studienliteratur

Littérature pour les études

Swisslex

Dienstleistungen

Services

Dienstleistungen für

Corporate Books

Publishing Lösungen

Aktuelles

Geschäftskunden

Professionnels

Corporate Publishing

Content solutions

Buchhandlungen

Librairies

Veranstaltungen

Événements

Presse

Dozierende

Enseignants

Studierende

Étudiants

Inserierende

Annonceurs

Newsletter

Blog

Autorinnen/Autoren

Auteurs

Unsere Schreibenden

Hilfe

Unsere Autorinnen und Autoren

Liste

Autorenlounge

Espace des auteurs

Bei uns publizieren

Publier chez nous

Open Access Policy

Verlag

Éditions

Themen

Mehr wissen

Mitarbeitende

Collaborateurs

Geschichte

Histoire

Unser Magazin

Notre magazine

Vision und Mission

Vision et mission

Partner

Partenaires

Unternehmenskultur

Culture d'entreprise

Kontakt

Contact

Shop

Schweizer Recht

Ausländisches Recht

Über unseren Shop

Neuerscheinungen

Nouveautés

Sortiment & Suche

Catalogue & Recherche

Vorankündigungen

À paraître

Nach Rechtsgebiet

Par domaine juridique

Kommentare

Commentaires

Gesamtkatalog

Catalogue complet

Fachkatalog Recht

Catalogue de droit

Beaumont H: Communication Skills for
Being Misread

Communication Skills for Being Misread

Making Sure Your Intent Lands the Way You Meant It

Master the people skills that actually get you promoted, trusted, and heard at work.

Every workplace runs on two currencies: competence and connection. Most professionals spend years sharpening the first and almost no time on the second - until a difficult colleague, a tense meeting, or a feedback conversation exposes the gap.

Emotional Intelligence at Work is a practical, no-nonsense guide to the people skills that determine who gets trusted with ambiguity, who gets promoted, and who people actually want to work for. Built entirely around real workplace situations - not abstract theory - it gives you clear frameworks and ready-to-use language for the moments that matter most.

What's inside:

- How to deal with difficult colleagues (the interrupter, the credit-taker, the passive-aggressive emailer) without losing your composure
- A simple structure for giving feedback that lands instead of triggering defensiveness
- How to receive criticism without shutting down or lashing out
- Reading the emotional subtext of meetings - and speaking up with confidence without dominating the room
- Navigating team conflict, mediating between colleagues, and repairing trust after it breaks
- Leading with emotional maturity: delivering hard news, holding boundaries, and coaching others
- Communicating with confidence under pressure, in person and in writing
- Networking and relationship-building that feels genuine, not transactional
- A full appendix of word-for-word scripts for the workplace conversations people dread most - asking for a raise, pushing back on a decision, addressing credit-stealing, setting boundaries, and more

Emotional Intelligence at Work

Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout. In this book, you will learn <ul><li>how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;</li><li>strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;</li><li>how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;</li><li>specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and</li><li>how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.</li></ul> Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

Burnout isn’t solved with perks—it’s solved with communication. Grounded in peer-reviewed research, Relational Energy shows leaders how to use everyday language to spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholars Amy Young and Kim Cameron reveal how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on research from positive psychology and decades of work with leaders and organizations, the authors show how simple shifts in communication can transform workplaces from drained and disconnected to energized and thriving. The best part is, these changes have big impact but come with no cost. In this book, leaders learn how to <ul><li>use the language of belonging to help employees feel valued, respected, and connected;</li><li>turn everyday conversations into sources of relational energy that boost motivation and performance;</li><li>build trust through respectful dialogue, listening, and authentic presence;</li><li>navigate difficult conversations without draining morale or relationships;</li><li>create positive team interactions that spread energy across organizations; and</li><li>replace burnout cultures with communication practices that spark engagement and well-being.</li></ul> Practical, research-driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

How to Beat Burnout and Ignite Your Team

Relational Energy

Why do some people instantly draw you in, while others give you the ick? In Why We Click, Kate Murphy, author of the international bestseller You're Not Listening, explores the emerging science and powerful impact of interpersonal synchrony, the most consequential social dynamic most people have never heard of. What is interpersonal synchrony? The magical yet now scientifically documented tendency of human beings to fall into rhythm and find resonance with one another. Not only do we subconsciously mirror one another's movements and facial expressions, we also sync up our brain activity, heart rates, and hormonal levels. This stunning ability is the basis of human empathy, attachment, and bonding. The more in sync you are with another person, the more connected you tend to feel. Why We Click will help you: - Improve and hone your syncing ability for more satisfying (and less draining) social interactions - Design spaces, plan activities, and develop mindsets conducive to forging and maintaining mutually satisfying relationships - Get better at reading other people and reading the room - Resist getting hijacked by other people's negative energy - Become more in tune with nature and even your pets - Have more flow experiences, whether they're with other people or within yourself The bottom line? From the bedroom to the boardroom, Murphy shows how our instinct to sync drives much of our social behavior. It determines who ends up in our personal and professional networks as well as the depth and duration of our relationships. Interpersonal synchrony is our superpower, but it can also be our kryptonite if we fail to understand its influence on us, both as individuals and as a society.

The Emerging Science of Interpersonal Synchrony

Why We Click

Discover how neuroscience and applied psychology can transform your life and your sales.
Have you ever wondered why some people manage to close every deal while others freeze at the first sign of difficulty? Or why motivation seems to disappear exactly when you need it most?

In this book, you will find a practical method based on neuroscience, psychology, and true stories to overcome mental blocks, fears, and insecurities, and achieve concrete results without losing your authenticity.You will learn how to apply scientific strategies to sales and communication
You will discover why small daily changes can create massive results
You will gain techniques to enhance your uniqueness and boost your self-confidence
You will get access to practical exercises and real-world examples to take action immediately
You will understand how to overcome fears, mistakes, and blocks using a method adaptable to any personality



"A practical and human approach that truly makes a difference." - Il Sole 24 Ore, 2023
Start changing your perspective today: growth is a daily choice.

Communicate with impact to gain trust, attention, and tangible results in your career and life

From Neuroscience to Sales

A fun-filled picture book about making friends, trying new things and spreading kindness. Rainbow loves spending time with her best friend, Rain. They do everything together - just the two of them! But one day Rain does something unexpected: she invites the new girl, Star, to join their game. Rainbow is not happy - why would Rain want to play with anyone else?! Watching Rain and Star play together, Rainbow worries that everything is going to change. Has Rainbow lost her best friend forever - or could it be that friendship is even more fun with three? A joyful picture book from Jana Curll, author and illustrator of Mountain and Cloud, shortlisted for the Waterstones Children's Book Prize 2025.

Rainbow and Rain

When leaders sidestep hard conversations, it doesn't just stall progress-it quietly erodes trust, clarity, and culture. Avoidance shows up as underperformance, silent conflict, disengagement, and miscommunication. Nearly 70% of leaders avoid difficult conversations-driven by fear, discomfort, or a lack of skill-and only 23% of employees receive meaningful feedback. These numbers are more than stats; they're signals that discomfort is outpacing courageous leadership.
Brave Talk Bold Outcomes is a practical, evidence-based guide for leaders ready to move from avoidance to action. The Brave Talk Model-a simple, actionable framework to help leaders prepare for, practice, and stay present in difficult conversations. Grounded in real-world stories, honest insights, and step-by-step tools, this book empowers leaders to speak with clarity, lead with empathy, and foster cultures of trust, accountability, and connection. Whether you're navigating feedback, conflict, or change, Brave Talk Bold Outcomes gives you the tools to create lasting impact-one courageous conversation at a time.

A leaders' guide to navigating difficult conversations to build clarity, alignment and connection

Brave Talk Bold Outcomes

Management Tips

Quick, practical management advice from Harvard Business Review--all in one place.Perform under pressure. Master any negotiation. Tackle tough leadership decisions. Demonstrate everyday courage. To succeed at work, you need accessible, actionable, succinct ideas to help you solve your most common challenges. Drawing from Management Tip of the Day, HBR's most popular newsletter, this concise, handy annual collection is packed with easy-to-read tips on a broad range of topics.Management Tips 2027 puts the best management practices and insights, from top thinkers in the field, right at your fingertips. Pick it up any time you have a few minutes to spare, and you'll have a fresh, powerful idea you can immediately put into action.Want more tips in your inbox every workday? Subscribe to the Management Tip of the Day newsletter at hbr.org/newsletters.

Management Tips 2027: From Harvard Business Review

We know that social connection enriches our lives—so why do we hesitate to connect? “One of those rare books that might actually change your life.” —Daniel Gilbert, New York Times bestselling author of Stumbling on Happiness There is a paradox at the core of human life. We are a highly social species uniquely equipped to connect with other people and doing so is better for us. Yet we so often choose to be unsocial. We avoid talking to the stranger who sits next to us. We struggle to move beyond small talk with an acquaintance. We are reluctant to express our gratitude to people we appreciate. Every day, we avoid opportunities to connect with strangers, neighbors, colleagues, friends, and family. By missing those moments, we miss out on all the benefits of a more social life—one that is happier and healthier for everyone. University of Chicago psychologist and author of Mindwise, Nicholas Epley has spent his career studying the way we connect, and he has found that our social fears often keep us from reaching out. But Epley shows us how to seize the small moments with insights such as: <ul><li>Social connection is a choice we make based on expectations about how others will respond to us—expectations that tend to be overly pessimistic.</li><li>Introverts and extroverts alike benefit from choosing to be a little more social.</li><li>Mistaken expectations can cause us to avoid interacting in ways that create strong connections—such as having a conversation—in favor of less satisfying interactions—such as social media or texting.</li><li>While many books promise one big fix, making a habit of small connections is much more likely to improve your life.</li><li>The habits and practices that Epley advocates are approachable. The beauty of this book is that small acts have an outsized impact on the most important parts of our lives.</li></ul> Bridging the gap between two people is easier than we think, and success more likely, if we choose to be a little more social.

We know that social connection enriches our lives—so why do we hesitate to connect? “One of those rare books that might actually change your life.” —Daniel Gilbert, New York Times bestselling author of Stumbling on Happiness There is a paradox at the core of human life. We are a highly social species uniquely equipped to connect with other people and doing so is better for us. Yet we so often choose to be unsocial. We avoid talking to the stranger who sits next to us. We struggle to move beyond small talk with an acquaintance. We are reluctant to express our gratitude to people we appreciate. Every day, we avoid opportunities to connect with strangers, neighbors, colleagues, friends, and family. By missing those moments, we miss out on all the benefits of a more social life—one that is happier and healthier for everyone. University of Chicago psychologist and author of Mindwise, Nicholas Epley has spent his career studying the way we connect, and he has found that our social fears often keep us from reaching out. But Epley shows us how to seize the small moments with insights such as: <ul><li>Social connection is a choice we make based on expectations about how others will respond to us—expectations that tend to be overly pessimistic.</li><li>Introverts and extroverts alike benefit from choosing to be a little more social.</li><li>Mistaken expectations can cause us to avoid interacting in ways that create strong connections—such as having a conversation—in favor of less satisfying interactions—such as social media or texting.</li><li>While many books promise one big fix, making a habit of small connections is much more likely to improve your life.</li><li>The habits and practices that Epley advocates are approachable. The beauty of this book is that small acts have an outsized impact on the most important parts of our lives.</li></ul> Bridging the gap between two people is easier than we think, and success more likely, if we choose to be a little more social.

How Small Choices Create Unexpected Happiness, Health, and Connection

A Little More Social

NATIONAL BESTSELLER WITH NEARLY A MILLION COPIES SOLD Are you a highly sensitive person? Discover how to better understand yourself and create a fuller, richer life with this groundbreaking classic and internationally bestselling, life-changing guide by Dr. Elaine Aron, the research and clinical psychologist who first identified the Highly Sensitive trait, as well as an HSP herself. Revised and Updated with New Research and a New Author’s Note Do you have a keen imagination and vivid dreams? Is time alone each day as essential to you as food and water? Are you noted for your empathy?&nbsp; Your conscientiousness? Do noise and confusion quickly overwhelm you? If your answers are yes, you may be a highly sensitive person (HSP). Twenty to thirty percent of people have this amazing, innate trait. Maybe you are one of them. A similar percentage is found in over 100 species, because high sensitivity is a survival strategy always used by a minority, involving observing carefully before acting. It is also a way of life for HSPs. In this groundbreaking classic, Dr. Elaine Aron, a research and clinical psychologist as well as an HSP herself, helps you grasp the reality of your wonderful trait, understand your past in the light of it, and make the most of it in your future. Drawing on her many years of study and face-to-face time spent with thousands of HSPs, she explains the changes you will need to make in order to lead a fuller, richer life. Along with a new Author’s Note, the latest scientific research, and a fresh discussion of anti-depressants, this edition of The Highly Sensitive Person is more essential than ever for creating the sense of self-worth and empowerment every HSP deserves and our planet needs. “Elaine Aron has not only validated and scientifically corroborated high sensitivity as a trait—she has given a level of empowerment and understanding to a large group of the planet’s population.” —Alanis Morissette, artist, activist, teacher

NATIONAL BESTSELLER WITH NEARLY A MILLION COPIES SOLD Are you a highly sensitive person? Discover how to better understand yourself and create a fuller, richer life with this groundbreaking classic and internationally bestselling, life-changing guide by Dr. Elaine Aron, the research and clinical psychologist who first identified the Highly Sensitive trait, as well as an HSP herself. Revised and Updated with New Research and a New Author’s Note Do you have a keen imagination and vivid dreams? Is time alone each day as essential to you as food and water? Are you noted for your empathy?&nbsp; Your conscientiousness? Do noise and confusion quickly overwhelm you? If your answers are yes, you may be a highly sensitive person (HSP). Twenty to thirty percent of people have this amazing, innate trait. Maybe you are one of them. A similar percentage is found in over 100 species, because high sensitivity is a survival strategy always used by a minority, involving observing carefully before acting. It is also a way of life for HSPs. In this groundbreaking classic, Dr. Elaine Aron, a research and clinical psychologist as well as an HSP herself, helps you grasp the reality of your wonderful trait, understand your past in the light of it, and make the most of it in your future. Drawing on her many years of study and face-to-face time spent with thousands of HSPs, she explains the changes you will need to make in order to lead a fuller, richer life. Along with a new Author’s Note, the latest scientific research, and a fresh discussion of anti-depressants, this edition of The Highly Sensitive Person is more essential than ever for creating the sense of self-worth and empowerment every HSP deserves and our planet needs. “Elaine Aron has not only validated and scientifically corroborated high sensitivity as a trait—she has given a level of empowerment and understanding to a large group of the planet’s population.” —Alanis Morissette, artist, activist, teacher

The Highly Sensitive Person

The gap between what you meant and what they heard isn't about clarity-it's about the invisible layer youforgot to include. Hendrix Beaumont's insightful book explores why careful words still land wrong and whatcloses that gap.When you speak with intention, the message arrives filtered through the listener's assumptions and unspokencontext you never addressed. Communication Skills for Being Misread is not a guide to better phrasing, atoolkit for conflict avoidance, or a manual on body language. Instead, it shows you the specific mechanisms thatcause well-meaning communication to misfire and gives you tools to make your intent legible before themisreading happens.Through real-world scenarios, you will explore the hidden dynamics sabotaging understanding: - The Responsibility Gap: Why the same apology sounds sincere to one listener and scripted to another, and how existing perception fills in what you left unsaid.- The Midnight Spiral: How vague messages ("We should talk") trigger endless mental replay, and whyspecificity prevents assumption.- The Honesty Loophole: Why "radical honesty" without framing your intent reads as cruelty, no matterhow careful the words.- The Nodding Trapdoor: How "okay" masks total misunderstanding, and why checking comprehensionbeats assuming agreement.Every chapter delivers actionable overrides to help you frame intent explicitly, check comprehension withoutcondescension, and name the context shaping how your message lands. Start reading Communication Skills forBeing Misread today and close the gap your silence left open.

'A charming, clever and reassuring tale about loving (and being loved for) your perfectly-imperfect self.'– Chelsea Bromley A heartwarming story that helps children embrace imperfection, manage worries about getting things wrong and learn that mistakes are part of life.&nbsp; &nbsp; There once was a dog called Doris who was practically perfect in every way. She woke up on time every morning, never forgot to fetch her owner’s slippers and could perform all her tricks flawlessly. Doris loved being perfect.&nbsp; &nbsp; Until one day, something not-so-perfect happens and Doris panics.¿Will my owner be sad? Or angry? Or think I'm a bad dog? For the first time, Doris feels unsure of herself. &nbsp; &nbsp; With a little help from some kind new friends, Doris begins to see things differently. She discovers that it’s okay to get things wrong sometimes, and that being imperfect doesn’t make her owner love her any less.&nbsp; From the creator of The Cat Who Couldn't Be Bothered – shortlisted for the Indie Book of the Year 2024 and longlisted for the Klaus Flugge Award 2025 – this is a charming and emotionally sensitive picture book that explores perfectionism with warmth, humour and heart.&nbsp; 'A hip, visually inspired entry in the growing genre of picture books about perfectionism.' - Kirkus Reviews

The Dog Who Was (Almost) Perfect

Leading psychologist Nicholas Epley explains why our social fears are often mistaken and how small acts of connection can transform our lives.'One of those rare books that might actually change your life' Daniel Gilbert, author of Stumbling on HappinessWe are among the most social species on the planet, uniquely equipped to connect with others. Doing so makes us happier, healthier and more successful. Yet so often we shy away from it - whether that's saying hello to the stranger who sits next to us, or moving beyond small talk with a work colleague, or expressing our gratitude to people we appreciate. Why?In this inspiring book, psychologist Nicholas Epley reveals how misplaced social fears interrupt our instinct to connect and how to overcome them. Drawing on decades of research, he shows that bridging the gap between two people is far easier than we think and success is more likely than we imagine. Whether introvert or extrovert, we all can benefit from being just a little more social. And as Epley shows, gradually building wiser social habits can ultimately have life-changing results.'Everyone should read this beautiful book - and learn to use the transformative power of reaching out to build a more meaningful life' Charles Duhigg, author of Supercommunicators'Truly, Hello might change your life. It's a masterclass in social connection' Angela Duckworth, author of Grit'This inspiring book will forever change how you see and reach out to other people' Katy Milkman, author of How to Change'Brimming with insights about how to rediscover the joy of being human' Sonja Lyubomirsky, author of How to Feel Loved

The Unexpected Power of Choosing To Connect

Hello

Communication Skills for Being Misread

Weitere Titel zum Thema