Case Studies in Performance Improvement

This casebook brings the realities of organizational problem-solving to life through a fully immersive tabletop role-play experience that allows learners to practice—not just read about—performance improvement. Designed as a companion to Beyond Training and Development and grounded in decades of Human Performance Technology (HPT) scholarship, the book bridges theory and application by placing readers inside a realistic organizational storyline unfolding across interconnected cases.

Following the journey of Apex, Inc., a fictional consumer products company, learners diagnose performance gaps, uncover root causes, design targeted interventions, and navigate organizational dynamics through scenarios that mirror the complexity of real consulting engagements. Each case follows a structured learning cycle: advance preparation, case story, guided analysis, role-play simulation, and reflective debrief. This experiential model transforms abstract HPT concepts into practical consulting skills.

Written by leading experts in performance improvement, this casebook integrates role-play, gamification options, and facilitator resources to foster critical thinking, communication, and practical competence. Whether used in graduate courses, or corporate development programs, this hands-on resource equips emerging and experienced practitioners to apply HPT confidently in business, education, healthcare, government, and beyond.

William J. Rothwell is Distinguished Professor Emeritus and Academy Professor at Penn State University, USA. A globally recognized expert in Human Resource Development (HRD), Human Performance Technology (HPT), and Organization Development (OD), he has spent more than four decades advancing theory and practice. He has authored over 170 books and articles and is a sought-after speaker, researcher, and consultant worldwide.

Christopher David Adams is a thought leader in Performance Consulting with more than twenty-five years of experience as a designer and consultant.

Jae Young Lee is Assistant Professor in the Department of Educational Technology at Ewha Womans University, South Korea. Her research and teaching focus on Human Resource Development (HRD) and Organization Development (OD). She serves as Editor-in-Chief of the Journal of Educational Science and Associate Editor of New Horizons in Adult Education and Human Resource Development .