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Miller K: Business and Professional
Communication - International Student E

Business and Professional Communication - International Student Edition

KEYS for Workplace Excellence

Beyond Progress series

Your ability to listen is one of your strongest assets in a world of evolving job roles.The quality of our listening determines the quality of our relationships, the intelligence of our decisions, the effectiveness of our feedback, and the level of trust and engagement within our teams. In a world where new technologies are consistently disrupting working practices, being an expert listener is one of the best ways to maximise your effectiveness. Written by global teacher of listening skills Jane Adshead-Grant, this book is a vital resource for those looking to cement their relevance in an uncertain future of work.Beyond Progress is a series about the skills that shape how you work, lead and grow. As jobs change and careers become less predictable, human skills like focus, adaptability and resilience matter more than ever. Straightforward and practical, these books help you build the confidence and judgment to handle anything work throws at you, collaborate seamlessly with others and keep growing in your career, no matter how the workplace evolves.

Transform Relationships, Make Better Decisions and Unlock the Intelligence of Others

Listening

Make work work for you with this empowering guide to overcoming 'career comedown'.Have you spent years climbing the career ladder, snagging promotions and pay rises, only to feel completely underwhelmed and burned out? Are you experiencing 'career comedown'?Stefanie Sword-Williams is here to help. Drawing on her years of experience as a career advisor and hundreds of hours of interviews and research, this warm and relatable handbook offers a trove of practical advice on how to prioritise your needs in your working life.Whether you want to stick with your current job, twistto a new career, or tap out from work defining your identity altogether, Career Comedown will empower you to take charge of your life and redefine success on your own terms.

Career Comedown

If you're looking to connect with colleagues, stakeholders and peers, storytelling is one of your strongest assets.Many people rely on facts, statistics and data to communicate in the workplace, but the truth is that these can be cold and unstimulating. Crafting a narrative out of your information, using intrigue, allure and structure, can get your point across with far more impact. In this book, you'll learn how to how to make use of storytelling in a variety of professional contexts, including interviews, networking, online platforms, negotiating or team building, In a world of technological disruption and constantly shifting business practices, where communication is vital and uncertainty is rife, storytelling is the key to connecting when it counts.Beyond Progress is a series about the skills that shape how you work, lead and grow. As jobs change and careers become less predictable, human skills like focus, adaptability and resilience matter more than ever. Straightforward and practical, these books help you build the confidence and judgment to handle anything work throws at you, collaborate seamlessly with others and keep growing in your career, no matter how the workplace evolves.

Persuade, Motivate and Inspire Through the Power of Narrative

Storytelling

Creating Success series

Whatever stage you're at in your career, you could find yourself in a mentoring role. How to Mentor is your practical guide to building effective, meaningful mentoring relationships at work. Learn how to build trust, listen with empathy and give feedback that supports real development. From structuring conversations to using AI to enhance your meetings, this book shows you how to support your mentee while strengthening your own skills.Written by leadership expert Mike Clayton, this accessible guide is packed with practical advice and proven techniques you can apply straight away.With How to Mentor, you'll feel more confident guiding others, sharing your expertise and making a lasting impact on the next generation of talent.

Build Relationships that Challenge and Guide

How to Mentor

Workplace Norms and Career Trajectories since the Equal Employment Opportunity Act

Women’s Work and Japanese Workplaces

Build the communication skills employers want with "BCOM," 12th Edition. Developed around how today's students learn, "BCOM" combines an engaging narrative with MindTap's interactive learning experience. Practice real-world business communication skills through activities, assessments, and applications that help you connect course concepts to workplace situations. Updated content explores how artificial intelligence is used in writing, presentations, and the job search process -- helping you prepare for today's professional environment. Activities reinforce key concepts, build confidence, and strengthen your ability to communicate effectively. With streamlined content, engaging visuals, and practical learning tools, "BCOM" helps you move beyond memorization and develop the communication skills needed for academic, career, and professional success.

Bcom

Networking can feel intimidating, but building the right professional relationships can have a powerful impact on your career and personal growth.How to Network is your practical guide to developing one of the most valuable workplace skills. From preparing for networking events and using AI tools to start conversations, to listening actively, building rapport and following up effectively, you'll learn how to create meaningful connections that last.Written by networking expert and consultant Kirsty James, this accessible guide shows you how to build trust, strengthen your professional network and create opportunities through referrals, partnerships and career development.With How to Network, you'll feel more confident starting conversations, growing your network and building relationships that support your long-term success.

A Guide to Professional Relationship Building and Connecting with Purpose

How to Network

<div>Learn how the world’s most memorable brands find the words that make them impossible to ignore. Visual identity has its canon. Logos, typefaces, color systems, and design principles have filled bookshelves for decades. But behind every successful brand is another system that shapes perception, builds trust, and creates emotional connection: language. In How Brands Find Their Voice, brand writer and Brand Impact Awards founder Nick Carson gives verbal identity the visual design-book treatment it has long deserved. With a foreword by John Simmons—the acclaimed writer who coined the term “verbal identity”—and built on unprecedented access to leading branding agencies and in-house creative teams, this richly illustrated volume reveals how brand language is developed, expressed, and sustained across every touchpoint. Through in-depth case studies spanning hospitality, technology, consumer goods, and nonprofits, from global institutions to challenger brands, Carson explores how language becomes part of a brand’s DNA. Readers meet the people who do the work and discover how verbal identity emerges from collaboration, research, and craft. Inside, you’ll discover: <ul><li>The evolution of brand voice from advertising copy to modern verbal identity</li><li>How leading agencies develop language systems alongside visual identity</li><li>The strategic thinking behind memorable brand voices</li><li>Different approaches to tone, personality, storytelling, and communication</li><li>How organizations embed verbal identity across teams and touchpoints</li><li>What separates effective brand guidelines from documents that are never used</li><li>The opportunities and challenges that AI presents for brand language</li></ul> Featuring brands such as Ben &amp; Jerry’s, Mailchimp, Virgin, Liquid Death, Innocent, Oatly, and many others—and world-renowned agencies including COLLINS, Wolff Olins, and JKR—the book demonstrates that successful verbal identity is not about clever taglines or isolated campaigns. It’s about creating a coherent language system that shapes every interaction people have with a brand. Filled with photography, packaging, digital experiences, environmental graphics, annotated guidelines, and expert commentary,&nbsp;How Brands Find Their Voice presents language in context, where words and visuals work together to create meaning. For brand strategists, designers, copywriters, marketers, students, and business leaders, this book offers both inspiration and practical insight into one of branding’s most important—and least understood—disciplines.</div>

Why Brands Should Watch Their Language

How Brands Find Their Voice

Routledge Studies in Communication, Organization, and Organizing

Critical Transformations in Organizational Communication

Blending expert insights with real-world trends, 'Marketing' gives students the skills to understand, adapt, and succeed in today's fast-changing marketing environment. Marketing theory is brought to life through a range of contemporary examples, market insights and practitioner insights, featuring companies and well-known industry names such as Roche (South Africa), Google (US), KN Logistics (France), and Fjällräven (Sweden), and covering key trends and discourse relating to AI, social media and digital influences in marketing.

Marketing

Managing people has never been harder. Remote work, AI integration, generational friction and constant change have made the job almost untenable. But at its core, managing people comes down to an ongoing series of conversations -- and managers are overwhelmed by the sheer volume and variety of conversations every day. Most managers receive no management training before inheriting people to manage, and those who do often develop one or two approaches to these conversations and apply them universally. But the managers who consistently get the most from their teams are the ones who can read a situation clearly and shift their approach deliberately.Award-winning organizational psychologist and executive coach Dr. Jake Tuber introduces the Manager Conversations Framework - a practical tool that maps eight distinct postures managers can adopt across the dimensions that matter most in any interaction.Written for managers at every level - from first-time supervisors to senior leaders across every industry and sector - and packed with diagnostic tools, checklists and pro tips, this practical, research-backed guide has everything needed to help every manager become more effective.

The eight postures that make management conversations work (and how to choose the right one every time)

The Deliberate Manager

The Growth Strategy Your Competitors Can't Copy

Your Business Is Your Story

Business and Professional Communication - International Student Edition

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