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Crooke M: A Culture of Flow

A Culture of Flow

The Three Forces That Drive Purpose and Performance

Competitive advantage is found in operations, and in the operations leaders who build resilient, adaptive, and intelligent businesses.The relentless waves of disruption in the turbulent 2020s--from the Covid-19 pandemic to AI breakthroughs and so much more--have made operations the nerve center of business survival. The companies thriving in today's volatile world are those that have transformed operations from a "silent function" into a strategic engine of resilience, innovation, growth, and competitive advantage. In this practical book, you learn how it's done.Professor of Strategy and Supply Chain Management Carlos Cordon joins the former head of operations at Nestlé, Magdi Batato, to show leaders why operations is the CEO's secret weapon and how the COO has emerged as one of the most strategically important roles in modern business.Drawing on interviews, case studies, and real-world lessons from global leaders at companies including Nestlé, Apple, Carlsberg, Danaher, and Novo Nordisk, the authors reveal how modern executives are rethinking the supply chain to be something more flexible and nonlinear; how they're reimagining manufacturing, sustainability, technology, talent, and customer responsiveness in an era when disruption is constant and adaptability is everything.From nearshoring and AI-powered decision-making to sustainable sourcing, consumer-driven operations, and resilient ecosystems, the book provides a practical framework for building operations that can withstand shocks while continuing to innovate and grow. It will guide CEOs, COOs, supply chain leaders, strategists, and anyone responsible for steering organizations through an increasingly unpredictable world.Operational resilience is now inseparable from long-term success. Operations is strategy.

Redefining Competitive Advantage for the Next Era of Business

Operations Is Strategy

Bridging the Talent Chasm

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

INSIGHTS ON FORESIGHT: SCENARIOS, MAGRITTE, AND LOOKING AT STRATEGY

This textbook offers a lively and topical discussion of how digital technologies impact various aspects of organizations, such as structure, knowledge, collaboration, communication, identity, legitimacy and power. Taking a critical and nuanced approach, this engaging textbook introduces readers to central themes in organization studies and reflects on how changes brought about by digitalization have important implications for private, public and voluntary organizations, and on practical disciplines such as strategy, management, innovation and entrepreneurship. Contemporary case studies drawn from a wide range of international organizations demonstrate the real-world relationship between digital technologies and organizing. In addition to providing a comprehensive account of the role of technology in shaping organizational features, Digital Organizing concentrates on one particular type of digital technology, namely those with a developed user interface - such as social networking, wikis and collaboration software. The authors argue that these 'second generation' digital technologies, which offer almost seamless navigation and interaction, entail a unique redistribution and realignment of knowledge, expertise, resource and human resources that lead to a fundamental shift in the way organizations are structured and arranged. Updated to take into account the societal changes that have occurred regarding home working since the pandemic, this is an essential textbook for final year undergraduates, postgraduates and MBA students taking a module in technology and organization. It is also suitable for any student of organizational studies wanting to understand more about the role that the digital plays in contemporary organizing.

Digital Organizing

Is your company moving as fast as you think it is? Most organizations aren't--and it's costing them.Many executives would argue that their companies are moving with speed. But new research reveals the opposite. As speed becomes more critical to survival in today's unpredictable world, most companies are actually getting slower, held back by processes, technologies, and structures that once made them successful.This perception-execution gap around speed can make or break companies--yet most leaders don't know how to set their organizations up for success. In The High-Velocity Organization, Suketu Gandhi, chair of the global strategic operations practice at Kearney, offers a practical solution. By combining speed of insights, decisions, and actions, leaders can increase their velocity exponentially across the organization. Gandhi introduces a five-part framework for operationalizing intelligent speed at scale: <ul><li>Build enterprise sensing capabilities that enable a company to perceive opportunities and threats.</li><li>Break down silos to enable organizational adaptability.</li><li>Empower agile teams by encouraging decision-making and fostering collaboration.</li><li>Scale with intelligent automation to distribute insights, increase efficiency, expand capacity, and support decentralized execution at scale.</li><li>Measure what matters using new metrics that determine true competitive speed in an accelerated marketplace.</li></ul>Based on proprietary research and filled with detailed examples, The High-Velocity Organization explores the architecture, technology, and leadership needed to put speed at the heart of strategy and execution so that your company can stay adaptable while moving forward--fast.

Sensing, Deciding, and Acting at Speed

The High Velocity Organization

The smartest person in the room is the room itself Twenty people sat in a conference room above Times Square arguing about a store they had all helped build. Jim Fielding knew what he wanted to do. He had 90 seconds, the authority to end it, and every instinct telling him to solve the room. He counted to seven instead. What happened in that silence became the ASK system: Approach, Surface, Keep. Ask for An Answer: The Twelve-Minute System for Stronger Teams, Better Decisions, and a Kinder World walks you through that system step-by-step. Built by USA Today bestselling author of All Pride, No Ego Jim Fielding over 35 years leading teams at Disney, Gap, DreamWorks, Fox, and Claire's, this practical system helps leaders turn curiosity into action; inside, you'll find five moves you can run in twelve minutes, guardrails that keep curiosity from becoming an excuse to stall, and reset phrases that reopen a conversation the moment it starts to close. Running underneath all of it is radical kindness with a spine, the kind that names the problem, offers help, and holds the standard anyway. Being the leader with the answer works. It works right up until your best people stop bringing you theirs. Because the smartest person in the room is the room itself. It works in a tense staff meeting. It works at a kitchen table on a bad night. That is the point. Inside you'll find: <ul> <li>A five-step decision system you can run in twelve minutes, in any room, in any industry.</li> <li>The 5 C's, the culture code that keeps the system running when you are not in the room: Curiosity, Communication, Collaboration, Commitment, and Celebration.</li> <li>The Equity Ask Round, a five-minute turn around the table that gets the quietest expert heard first.</li> <li>Seven reset phrases, each under 15 words, for the meeting that is going sideways and the conversation that is shutting down.</li> <li>A two-week sprint that installs all of it, with no steering committee and no six-month initiative.</li> </ul> Some leaders come to this because something hurt. Others come because they can see what is possible. Both are welcome, and both start with the same question. Ask it tomorrow.

Ask for an Answer

Reimagining leadership as an aesthetic and human practice, this book offers a new perspective inspired by the performing arts and suggests innovative ways to navigate complexity, uncertainty, and relational dynamics in organizations.This book introduces a fresh conceptual framework for leadership, emphasizing relationships, timing, and shared meaning over traditional control models. Readers will gain practical insights into collective leadership, aesthetic judgment, and embodied presence, along with a legitimate language for addressing emotions, uncertainty, and ethical dilemmas. Reinforcing its strong conceptual framework with reflection questions and challenging exercises, the book equips leaders to shape processes, foster collaboration, and make nuanced decisions in challenging environments.A thought-provoking resource for anyone seeking a more human, reflective, and precise approach to leadership, this book is ideal for leaders and consultants in complex organizational contexts, as well as for advanced students of leadership and organizational development.

What Leaders Can Learn from the Performing Arts

Leadership as Art

Most leaders think trust is an outcome of success. The best leaders know it is the driver.In an era defined by rapid change and AI disruption, organizations face a paradox: While AI and advanced tools promise unprecedented capability, the foundation needed to unlock that potential--trust--is eroding. Employees question the systems they are asked to use, customers doubt the brands they once relied on, and leaders struggle to keep pace with shifting expectations. As trust declines, so does the ability to innovate, adapt, and grow.In The Trust Advantage, Deloitte Consulting LLP principal Ashley Reichheld offers a timely and practical guide to rebuilding trust as a strategic asset. Drawing on years of research and the proprietary TrustID system she developed, Reichheld shows how trust can be measured, managed, predicted, and deliberately strengthened across your teams, customers, and partners. The book reframes trust not as an outcome but as the underlying operating system that drives performance and long-term value.Through rich case studies, essential insights, and real-world examples, Reichheld illustrates how organizations across industries have used trust to accelerate adoption of new technologies, deepen customer loyalty, and create resilient, high-performing cultures. She breaks down the components of trust into actionable levers, equipping leaders with tools to diagnose trust gaps and embed trust-building practices into everyday decisions. From navigating AI-driven change to aligning stakeholder expectations, the book reveals how trust can reduce friction and unlock momentum.At once insightful and practical, The Trust Advantage shows that in a world of constant disruption, trust is not a byproduct of success--it is the engine of it. Leaders who build it with intention will create the strongest, most enduring advantage of all.

A Culture of Flow

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