Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.
Bibliografische Angaben
Januar 2025, ca. 192 Seiten, Englisch
Taylor and Francis
978-1-032-10165-1
Inhaltsverzeichnis
Schlagworte
Inhalt
Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.