This handbook invites readers who are interested in mediation, negotiation and conflict resolution to share the perspectives of experts in the field.<br /> <ul class="noindent"> <li>Contributors include scholars, mediators, trainers and negotiators, all of whom are passionate about their work.<br /> </li> <li>Emphasises both internal and external factors as important sources of influence when negotiating conflicts.<br /> </li> <li>Explores the cultural and institutional frameworks that have shaped intervention processes.<br /> </li> <li>Considers what techniques might work when, how and why.<br /> </li> <li>Demonstrates the sophistication of contemporary studies of mediation, negotiation and conflict resolution.</li> </ul>