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There are 5 common responses to conflict: discover your style and learn others’ to defuse emotionally escalated situations, get to the underlying issues that really matter, and resolve even the most sensitive disputes.

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Gain essential skills on delivering presentations with impact, improve your confidence and learn how to present remotely on screen.

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Much of the workday, in mindshare and time, is dedicated to outer work: meetings with co-workers, interactions with customers, or working on a deck or other tangible deliverables. For most of us, this is the very&nbsp;definition of "work": external, externally-focused activity. Inner Work puts forth an assertion that is novel today, but that successful leaders have known for millennia: inner work--the practice of thoughtful attention to the inner experience of yourself and others--is "work" as well, and of crucial importance; not just as a question of wellness or employee satisfaction, but as the engine of a potential transformation in the efficacy (and, yes, happiness) of most organizational workplaces. Inner Work draws on a legacy of thought that spans both the Western and Eastern traditions to frame leadership, creativity, and work as an inner experience. For thousands of years across geographies and cultures, humans have understood that leadership and productivity depend on an individual's inner balance and understanding. The importance of these lessons in a knowledge economy is well understood today--from Netflix to Zappos to Google to Valve, leading companies are constantly seeking to create value by empowering employees to unlock their own potential. And for the individual--leader, employee, or both--the need is even more urgent and plain: how can you create more value in your work for your human life?Inner Work is a book about self-exploration; it's also a toolkit for how to improve. Its assertion is that, by looking into ourselves with rigor and integrity, we each have the power to achieve both these goals. This is a book that will help leaders and employees create value for themselves and their organizations by actively exploring their own inner processes, values, and mental models: the tools we use, constantly, to operate in the world.

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A pioneering study into how we interpret faces and what they reveal about us, from a world-renowned cultural historianWhat's in a face?The face is one of our quintessential features and is the only part of the body where all the senses come together: smell, taste, sight, touch, hearing. Though your face might change over the course of your life - whether through ageing, accident, illness or lifestyle - it remains a foundational marker of your identity. In The Face, cultural historian Fay Bound Alberti explores the ways humans have interpreted faces and correlated their features with ideas of morality, social hierarchy, psychology and so much more, revealing some of the cultural biases that inform the interactions of our everyday lives. Bound Alberti charts how new technologies that reflect or alter our face's appearance have transformed our conception of selfhood over time - from the growth of portraiture in the Renaissance and the mass production of mirrors and photography in the nineteenth century, to twenty-first century innovations, such as digital avatars and face transplants. Bringing together a wealth of fascinating research, interviews and illuminating personal narratives, Bound Alberti probes beneath the surface to ask what our faces really say about us.

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