Service 4.0

<p>This book presents a systematic framework for Service&nbsp;4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain&nbsp;4.0&nbsp;in coping with complex, dynamic, and interdependent systems.</p> <p>It provides a comprehensive state-of-the-art review of digital technologies to support Service&nbsp;4.0&nbsp;and Supply Chain&nbsp;4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data.</p> <p>The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service&nbsp;4.0&nbsp;and Supply Chain&nbsp;4.0. It is also a valuable read for practitioners in this field.</p>