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Knowledge Management and Leadership in
the AI Era: Harnessing Technology for I

Knowledge Management and Leadership in the AI Era: Harnessing Technology for Innovative Organizations

Products don't fail. Markets do.Every year, startups and enterprises pour millions into building world-class products--only to watch them disappear into obscurity. The problem isn't the technology. It's the inability to capture and then dominate a market.In Market Engineering, Silicon Valley veteran Bruce Cleveland reveals the discipline behind market-dominating companies like Salesforce, Marketo, and C3 AI. Drawing on decades of experience as an operator, investor, and board member, Cleveland demonstrates how leaders can apply the same rigor to markets that they bring to products.You'll discover how to: <ul><li>Compel markets to come to you instead of chasing them</li><li>Position your company so customers get it instantly</li><li>Build messaging and stories that break through the noise</li><li>Establish thought leadership that sets the rules for your industry</li><li>Adapt to the AI era with Generative Engine Optimization (GEO)</li></ul>Market Engineering is the playbook for founders, executives, and boards who want their companies to lead--not follow.

Because Markets Don't Build Themselves

Market Engineering

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Teil 1 Erfolgsfaktoren bei der Entwicklung von Produkten.- Teil 2 Kundenzentrierung in der Produktentwicklung.- Teil 3 Systeme, Prozesse und Tools für die erfolgreiche Produktentwicklung.- Teil 4 Produktentwicklung 4.0.

Konzepte, Handlungsfelder und Best Practices

Erfolgsfaktoren der Produktentwicklung

Cet ouvrage tente d'examiner de manière empirique l'influence des récompenses sur l'amélioration de la performance des employés, ainsi que de déterminer les principes d'approches efficaces en matière de gestion de la performance à l'université Koya de la région du Kurdistan irakien. Un questionnaire d'enquête a été élaboré à l'aide de Google Form et distribué aux employés. 72 employés ont répondu au questionnaire et sept employés ont également été interrogés dans le cadre d'entretiens semi-structurés. Les données obtenues à partir du questionnaire ont été analysées quantitativement à l'aide du programme SPSS version 20 pour les outils statistiques descriptifs et inférentiels. En outre, les données recueillies lors des entretiens semi-structurés ont été analysées qualitativement à l'aide du logiciel HyperResearch. Les résultats de cet ouvrage ont révélé qu'il existe une relation positive significative mais faible entre la rémunération au mérite, les avantages non monétaires, le salaire, les avantages sociaux, les besoins des employés et la performance des employés. Il existe une relation négative entre les primes et les incitations et les performances des employés. Cependant, on peut remarquer que les performances individuelles ne sont pas récompensées de manière adéquate et que les employés n'ont pas reçu une formation suffisante pour améliorer leurs performances.

Motivation et performance des employés (conception de recherche mixte)

Reducing taxes is one of the best ways to boost your business's bottom line. Tax Savvy for Small Business is your one-stop guide for understanding how your business is taxed and how you can reduce your taxes. This book shows you how to: <ul> <li>deduct operating expenses</li> <li>deduct travel, vehicle, and meal expenses</li> <li>take advantage of tax credits</li> <li>write off long-term assets</li> <li>compare business structures</li> <li>keep solid business records, and</li> <li>handle an IRS audit.</li> </ul> This completely updated edition covers changes in tax rates, deductions, and credits. Tax Savvy for Small Business is the up-to-date resource you need to maximize your deductions and boost your business's bottom line.

A Complete Tax Strategy Guide

Tax Savvy for Small Business

Procurement Psychology by Obinna Nwodo explores the intersection of behavioral science and strategic sourcing, arguing that every procurement decision is fundamentally a product of the human mind rather than just economic models. The book challenges the traditional view of "economic rationality" by examining how cognitive shortcuts (heuristics), emotional responses, and unconscious biases such as anchoring, confirmation bias, and the sunk cost fallacy can lead to irrational and costly errors.Nwodo structures the work into three parts: establishing the foundations of the "buyer's brain" using Kahneman's System 1 and System 2 framework ; analyzing social dynamics like trust, power, and negotiation ; and addressing modern frontiers like digital procurement and "nudging" for ethical or sustainable outcomes. Ultimately, the book provides a roadmap for professionals to move from "unconscious incompetence" to "conscious competence" by implementing systematic debiasing tools to build more resilient, value-driven supplier relationships.

Unlocking the Human Element in Strategic Sourcing

Procurement Psychology

Este libro intenta examinar empíricamente la influencia de las recompensas en la mejora del rendimiento de los empleados, así como determinar los principios de los enfoques eficaces para la gestión del rendimiento en la Universidad Koya de la región del Kurdistán (Irak). Se elaboró un cuestionario de encuesta utilizando Google Form y se distribuyó entre los empleados, de los cuales 72 respondieron al cuestionario. También se realizaron entrevistas semiestructuradas a siete empleados. Los datos obtenidos del cuestionario se analizaron cuantitativamente utilizando el programa SPSS versión 20 para herramientas estadísticas descriptivas y estadísticas inferenciales. Además, los datos recopilados de las entrevistas semiestructuradas se analizaron cualitativamente utilizando el software HyperResearch. Los resultados de este libro revelaron que existe una relación positiva significativa, pero débil, entre la remuneración por méritos, los beneficios no monetarios, el salario y las necesidades de los empleados, y el rendimiento de estos. Existe una relación negativa entre las bonificaciones e incentivos y el rendimiento de los empleados. Sin embargo, se observa que el rendimiento individual no se recompensa adecuadamente, así como que no se imparte suficiente formación para mejorar el rendimiento.

Motivación y rendimiento de los empleados (diseño de investigación mixto)

Le persone sono la risorsa più importante e hanno un effetto significativo sulle prestazioni nazionali complessive. I macchinari non possono avviare la produzione e la necessità di disporre sempre di una forza lavoro creativa per azionare i macchinari rimane fondamentale nelle organizzazioni. Il documento esamina criticamente le prove disponibili sulla capacità nazionale di attuare varie iniziative di sviluppo in Malawi rispetto alle sfide sia dal lato della domanda che dell'offerta di competenze e al rapporto tra datori di lavoro e dipendenti. Studi empirici hanno dimostrato che la domanda di personale per attuare le strategie di crescita e sviluppo del Malawi (MGDS) e soddisfare la domanda dell'industria è oggi molto più elevata che mai. Poiché sono le persone ad attuare le visioni strategiche e le politiche di sviluppo di una nazione, una comprensione adeguata del legame tra risorse umane e sviluppo socio-economico è il punto di partenza per apprezzare il significato della gestione delle risorse umane e l'importanza di sfruttare un sistema di relazioni industriali favorevole a livello organizzativo e nazionale.

Gestione delle risorse umane e sviluppo nazionale in Malawi

How to Set Up Your Organization to Deliver Success

The Delivery Manifesto

Every Airbnb Host's Tax Guide is a clear, practical resource for U.S. short-term rental hosts. Packed with up-to-date information, you'll learn everything you need to know about short-term rental taxes in Every Airbnb Host's Tax Guide. This book is the essential, easy-to-follow reference for U.S. short-term rental hosts to learn about how to save on taxes, maximize deductions, and stay compliant with current IRS rules. Whether you rent your property through Airbnb, Vrbo, or another platform, you want to make sure you understand all the tax rules, including the 20% pass-through deduction. Every Airbnb Host's Tax Guide tells rental hosts everything they need to know about taxes for short-term rentals, including deductions they may take, depreciation, when short-term rentals are tax-free, and how to report rental income. This new edition also has information on how short-term rental hosts can protect themselves from IRS audits, as well as strategies for deducting rental losses. It also discusses how the One Big Beautiful Bill Act (the massive tax reform law passed in 2025) affects short-term rental hosts. Take all the short-term rental deductions to which you're entitled, pay no more tax than is legally required, and stay out of trouble with the IRS. This book provides all of this information in a practical, easy-to-understand way. All short-term rental hosts in the United States can benefit from this comprehensive tax guide. Every Airbnb Host's Tax Guide is the first, and still the best, of its kind.

Every Airbnb Host's Tax Guide

Social Network Mechanisms

Both scholars and decision-makers recognize that the functioning of an organization is the result of a complex interplay between purposively designed elements, such as structures and processes, and emergent elements, like the informal networks of relationships that connect individuals and groups. Despite this widely shared awareness, scientific knowledge on this relationship and its translation into coherent models and principles of organizational design remain fragmented and unstructured. This book adopts a network perspective that conceptualizes organizational structure as a landscape of interconnected networks composed of actors' interactions and relationships. Some of these networks are intentionally designed, grounded in formal structures, processes, and workflows. Others emerge informally, shaped by instrumental and expressive social ties. Together, they constitute the relational infrastructure through which actors coordinate and access key resources, including information, knowledge, and social or political support. Drawing on empirical studies conducted across diverse organizational contexts, the book develops a unified theory and methodology for interpreting and understanding the complex relationship between formal organizational structures and informal social networks, how they shape one another, evolve together, and jointly influence organizational outcomes

Formal and Informal Networks in Organizations

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

Knowledge Management and Leadership in the AI Era: Harnessing Technology for Innovative Organizations

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