<p>The importance of emotional intelligence as a critical factor in personal and business success is now well established. <i>Emotional Intelligence in Action, Second Edition</i> shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.</p> <p>This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models – the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA – making it easy to use with all the models.</p> <p>Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this <i>Second Edition</i> now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.</p> <p>Ideal for both individual or team coaching or as part of a wider leadership and management development program, <i>Emotional Intelligence in Action, Second Edition</i> provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.</p>