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Donahue J: Becoming the Warrior:
Harnessing Your Inner Strength to Silen

Becoming the Warrior: Harnessing Your Inner Strength to Silence Self-Doubt

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Career advice that actually works from a straight-shooter recruiter Did you know the average job search takes more than five months? That’s because today’s job market is more challenging—and more confusing—than ever. How are we supposed to get hired, get paid, and get ahead in our careers? Why is everything so complicated and gatekept?&nbsp; That’s where Emily the Recruiter comes in. Using her years of experience as a recruiter and career coach, she pulls back the curtain on everything employment-related and tells you all you need to know about job hunting, networking, and not letting your boss drive you crazy. A much-needed antidote to the “gaslight, gatekeep, girlboss” ethos, this guidebook gives you the real talk you need to lock in when you clock in. You’ll learn how to: <ul><li>Optimize your résumé and LinkedIn profile</li><li>Network like a pro</li><li>Strike a healthy work-life balance</li><li>Crush job interviews and salary negotiations</li><li>Defeat impostor syndrome and communicate with confidence</li><li>Succeed in your career without making it your whole identity</li></ul> If you’re ready to work smarter, not harder, Clock In is the no-filter, no-fluff resource you need to thrive in your nine-to-five—and beyond.

No-BS Advice for Getting Ahead in Your Career (Without Losing Your Mind)

Clock In

Do more with your money. Use it to flourish.Traditional personal finance books mostly accept the same goals for all people: make as much money as possible, fund a college education for your kids, save for retirement. These books mechanistically advise readers to budget, take out a mortgage, open savings vehicles, and so on--without much thought as to who we are as individuals.But is that all? Will that formula make people happy?To achieve a more meaningful life, one must address the role that money plays in it. In this book, investor, author, and speaker John Coleman offers a new mindset around personal finance, one that puts purpose at its core. It provides a six-part framework for using money properly to lead a financial life of flourishing: <ul><li>Change how you think about money.</li><li>Choose a job that earns with purpose.</li><li>Spend and consume wisely.</li><li>Use your means to help others.</li><li>Invest for maximum impact.</li><li>Save for freedom, not retirement.</li></ul>Using firsthand interviews and examples, Good Money walks through each of these steps, providing helpful--and sometimes counterintuitive--advice on how to use your wealth to flourish and find greater meaning, now and long into the future.

Six Steps to Building a Financial Life with Purpose

Good Money

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

Reducing taxes is one of the best ways to boost your business's bottom line. Tax Savvy for Small Business is your one-stop guide for understanding how your business is taxed and how you can reduce your taxes. This book shows you how to: <ul> <li>deduct operating expenses</li> <li>deduct travel, vehicle, and meal expenses</li> <li>take advantage of tax credits</li> <li>write off long-term assets</li> <li>compare business structures</li> <li>keep solid business records, and</li> <li>handle an IRS audit.</li> </ul> This completely updated edition covers changes in tax rates, deductions, and credits. Tax Savvy for Small Business is the up-to-date resource you need to maximize your deductions and boost your business's bottom line.

A Complete Tax Strategy Guide

Tax Savvy for Small Business

In a world overwhelmed by noise and speed, the need for smart, fast decision-making has never been greater. In this bold new edition of her New York Times bestseller 10-10-10, bestselling author of Becoming You and NYU professor Suzy Welch unveils a fully updated method—now backed by a groundbreaking values assessment and fresh stories for navigating today’s challenges. We all want to make better decisions—ones that align with our values and stand the test of time. But in today’s world of nonstop input, conflicting priorities, and accelerated change, it’s easy to default to impulsive choices or short-term thinking.That’s where 10-10-10 comes in.Originally a breakthrough bestseller, this newly revised edition presents a structured, rational decision-making process that remains as relevant as ever. Rather than relying on gut instinct, 10-10-10 walks you through the likely consequences of your options in the near term, midterm, and long term—and then helps you evaluate those outcomes through the lens of your personal values.Now deeply integrated with Professor Welch’s Becoming You framework—including the scientifically validated Values Bridge assessment—this edition equips readers with sharper tools to clarify what truly matters and make consistently aligned decisions. It’s also filled with lively, relatable stories about real people dealing with real-world dilemmas, making the method not just practical, but deeply human.From navigating a career shift after your industry has been disrupted by AI to deciding whether to freeze your eggs in an uncertain relationship, 10-10-10 provides a calm, clear methodology for working through life’s toughest crossroads—at work, in love, and beyond.

The Fast, Trusted Way to Make Smarter Decisions in Work, Love, and Life

10-10-10, Revised & Updated

Have you ever been told that cutting your spending is the key to financial freedom? Or that only a fool would try to make money by picking stocks? Or that buying your home is always a smart investment? Most of us have heard these truisms from friends, from family, even from financial experts. They are held up as nuggets of timeless wisdom. There's just one problem: none of them is true. Over the last decade, the world of money has transformed - but mainstream financial advice hasn't caught up. We're being fed money advice that will only take us further from our financial goals. Here, a leading investor debunks seven of the most common misconceptions about money, and explains why the true path to wealth is dramatically different from what you've been told. Confounding and eminently practical, Seven Myths About Money sketches out a radically new route to financial freedom - one fit for the twenty-first century.

Siete Mitos Sobre El Dinero

Every Airbnb Host's Tax Guide is a clear, practical resource for U.S. short-term rental hosts. Packed with up-to-date information, you'll learn everything you need to know about short-term rental taxes in Every Airbnb Host's Tax Guide. This book is the essential, easy-to-follow reference for U.S. short-term rental hosts to learn about how to save on taxes, maximize deductions, and stay compliant with current IRS rules. Whether you rent your property through Airbnb, Vrbo, or another platform, you want to make sure you understand all the tax rules, including the 20% pass-through deduction. Every Airbnb Host's Tax Guide tells rental hosts everything they need to know about taxes for short-term rentals, including deductions they may take, depreciation, when short-term rentals are tax-free, and how to report rental income. This new edition also has information on how short-term rental hosts can protect themselves from IRS audits, as well as strategies for deducting rental losses. It also discusses how the One Big Beautiful Bill Act (the massive tax reform law passed in 2025) affects short-term rental hosts. Take all the short-term rental deductions to which you're entitled, pay no more tax than is legally required, and stay out of trouble with the IRS. This book provides all of this information in a practical, easy-to-understand way. All short-term rental hosts in the United States can benefit from this comprehensive tax guide. Every Airbnb Host's Tax Guide is the first, and still the best, of its kind.

Every Airbnb Host's Tax Guide

A Plain English Guide to Thinking Globally and Investing Wisely: The life-changing personal finance and investment bestseller

How to Own the World

From our careers to our politics to our personal lives, the future is unknown. And yet, our capacity to tolerate this uncertainty is in decline. How to Not Know will help you prepare for-and even appreciate-the uncertainty that surrounds us. Through gripping stories of people grappling with big problems without easy answers-from an economist trying to predict the next market crash to an island nation reckoning with the existential impact of climate change-acclaimed journalist Simone Stolzoff shows how to develop comfort with ambiguity and build tolerance for the unknown. Blending engrossing storytelling, research and practical insights, How to Not Know is an essential guide to navigating uncertainty with courage and clarity.

The Value of Uncertainty in a World that Demands Answers

How to Not Know

Homes are in demand: Don't sell yours for less than it's worth! The U.S. housing market offers solid possibilities for selling one's home at a profit. But what should you do first--or at all? Renovate or remodel? Call an agent? Wait for peak selling season? Selling Your House: Nolo's Essential Guide gives you useful tools for strategizing and preparing, selecting the strongest offer, and closing the deal, including: <ul> <li>making your property look its best</li> <li>determining the right sale price and time</li> <li>working with agents</li> <li>choosing among buyers' bids, and</li> <li>negotiating the contract.</li> </ul> Arrange a quick and successful home sale with this all-in-one guide.

Nolo's Essential Guide

Selling Your House

Make Technology Your Most Powerful Learning AllyAs an L&amp;D professional, you are experiencing a dramatic transformation in the way employees learn, work, and grow. How do you keep up with the fast pace of change so you can serve the needs of your learners and your organization? The Learning Technology Playbook is the essential resource you need to thrive in today’s training landscape.In this step-by-step guide, renowned learning technologist Pooja Jaisingh shares how she evaluates, adopts, and integrates new technology solutions. Using real-world examples from leading companies and insights from more than 30 industry leaders, Jaisingh demonstrates how to move from exploration to full integration of new technology, while keeping ethics, privacy, and inclusivity at the forefront.The Learning Technology Playbook is packed with:
<ul>
<li>Actionable strategies to prepare your organization for the next big leaps in learning</li>
<li>Reflection prompts to enhance your understanding of key concepts</li>
<li>Practical templates, checklists, audits, and planning worksheets to help you create future-ready content for tomorrow’s workplace</li>
<li>A glossary of tech jargon for easy reference</li>
</ul>This book empowers instructional designers, trainers, and consultants to become savvy technology strategists by learning to optimize workflows, future-proof learning initiatives, and champion innovation. Whether you’re just beginning your journey or advancing as an L&amp;D leader, Jaisingh will inspire you to harness learning technology as a force for growth and organizational success—and to claim your seat at the table by leading technology adoption responsibly and purposefully.

Real-World Methods to Evaluate, Pilot, and Scale L&d Tech

The Learning Technology Playbook

Becoming the Warrior: Harnessing Your Inner Strength to Silence Self-Doubt

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