Commander aujourd'hui : Schweizerische Zivilprozessordnung (Art. 1–352 ZPO sowie Art. 400–408 ZPO)
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The Race Without a Finish Line
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The Race Without a Finish Line

America's Quest for Total Quality
Livre (relié)env. 59.50 CHF
livrable dans env. 10-20 jours

"An excellent primer on the most important subject for American business in the 1990's--training its people."--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

octobre 1992, env. 402 pages, Anglais
Wiley
978-1-55542-462-6

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