The Bloomsbury Handbook of Service Design
Plural Perspectives and a Critical Contemporary Agenda
Contenu
With the growing popularity of service design both in industry and academia, this handbook examines the discipline's core principles to develop our understanding of the context, role and impact of this practice.
The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future.
The book is organised into five main sections covering:
- Plural Service & Design Cosmologies
- A Critical Agenda for Service Design
- Contextualising Services, Systems and Change
- Developing Service Design Practices and Approaches
- Building Futures