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Daniels S: The Anti-Racist Organization

The Anti-Racist Organization

Dismantling Systemic Racism in the Workplace

Managerial and Professional Learning and Development seeks to provide readers with an understanding of the role and importance of learning and development at both individual and organizational levels. These represent essential individual skills and organizational capabilities that act to support competitive advantage and ensure that people and organizations can cope with the changing world and pressures created by the transformational working and business environments they face.

Managerial and Professional Learning and Development

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Six Leadership Actions to Bridge Perspectives, Strengthen Teams, and Create Value

All the Difference

How the rise of AI agents--and other forms of autonomous intelligence--will transform every aspect of how companies create value and compete.Companies have long operated with a basic assumption: intelligence is scarce. Talent is limited, expertise is expensive, and good judgment is hard to scale. But that world is ending.AI agents are bringing a new form of labor into the enterprise--one that can work autonomously, learn continuously, and scale instantly. Their embodied counterparts, from drones to humanoid robots, are doing the same in the physical world. Together, these systems are introducing a new economic reality: cognition is becoming cheap, elastic, and abundant.In Abundant Intelligence, Deloitte's Nitin Mittal and futurist Mike Walsh show what happens when intelligence becomes cheap and widely available. Drawing on inside access to the people leading AI transformations at the world's most powerful companies, they uncover how this shift is challenging every assumption about strategy, productivity, and leadership, and what organizations must do now to stay ahead.As abundance becomes the new normal, the leader's job shifts from collecting intelligence to directing it. Those who learn to harness this expanding workforce of digital labor will unlock new levels of speed, creativity, and advantage. For everyone else, the gap will widen fast.

How Digital Labor Will Rewrite the Rules of Business

Abundant Intelligence

Confident Series

Feel confident using AI at work, understand its limits and avoid costly mistakes. Artificial intelligence already influences how decisions are made and work gets done, even for people who never expected it to be part of their role. AI has become part of everyday working life, yet it can still feel complex, fast-moving and difficult to understand. Confident AI 2e explains the essential knowledge and skills you need to work confidently with AI, whatever your prior experience. This updated edition of the bestselling book demystifies how AI works, how it is used in real workplaces and what it means for your role. Written by AI thought leader Andy Pardoe, Confident AI 2e is for anyone who needs to understand how to use artificial intelligence as part of their work, across any industry or role. It offers a clear, practical introduction to how AI is used in real workplaces, helping you build confidence and capability without needing a technical background. About the Confident series... The Confident books are the perfect guides to the key digital skills required in the modern workplace, allowing you to stay fluent without getting bogged down in the detail.

The Essential Skills for Working with Artificial Intelligence

Confident AI

This essential textbook will equip students to understand the frameworks, tools and mindsets needed to design inclusive, experience-driven learning in organizations. Experience-driven Learning Design by William Rothwell, Mihee Park, Renee Ford and Heidi Watson-Held is ideal for postgraduate students taking modules in Learning and Development, Learning Experience Design and Talent Management as part of their Human Resources Management degrees. This textbook moves beyond the traditional Instructional Systems Design (ISD) framework to consider Learning Experience Design (LXD), focusing on learner-centric experiences within training and development. This textbook includes: -The foundations of LXD, a flexible, personalized and engaging learning framework that is learner-centered and experience-driven -The Empowered Learning Cycle (ELC) model, that blends cognitive psychology, user experience (UX) and data-informed strategies to help students design learning experiences in real-world contexts -Global examples drawn from multinational corporations, tech startups and the healthcare sector, allowing students to gain practical insight into how LXD principles are applied across diverse cultural and organizational settings

Global Theory, Practice and Innovation for Learning and Development

Learning Experience Design (LXD)

Come and meet Shere Hite—the feminist hero whose notorious work revolutionized how we think about sex, marriage, and the female orgasm... Despite being one of the leading thinkers of the second wave feminist movement, today Shere Hite is little known, little written about, and, unsurprisingly, little read. Her groundbreaking book, The Hite Report, was the first feminist exploration of the link between sex and male power. It sold millions of copies when first published in 1976 and revolutionized the way people thought about marriage and the female orgasm. How, then, did it, and Hite, disappear from public consciousness?&nbsp; Using original research material and sharp cultural analysis, Rosa Campbell explores Hite’s complicated life and literary legacy. Campbell expands on Hite’s ideas about sex — namely, that sex is sexist — and tracks Hite through her fraught childhood, her struggles working in the porn industry, and her eventual cancellation by the far-right Evangelical movement. All the while, Campbell holds Hite and The Hite Report to account for their own failings and absence of intersectionality.&nbsp; In a post-Dobbs, post-MeToo world, this book’s examination of shifting ideological movements is essential to understanding both the current feminist movement, as well as how conservative, reactionary, counter-mobilization efforts can silence even the most successful of women. Contains 8 black and white vintage photos.

Shere Hite and the Hite Report

The Book That Taught the World to Orgasm and Then Disappeared

Use this practical guide to develop a strategy of retaining the best talent. You need to blend "high-tech" candidate search tools with traditional "high-touch" relationship-based recruiting methods.

How to Attract and Retain the Best Talent By Improving the Candidate Experience

High-Tech High-Touch Recruiting

Routledge Studies in Accounting

Intellectual Capital (IC) has become synonymous with the Knowledge Economy, whereby the intangible resources of organisations are linked to the development of value. However, take up has been problematic, causing some pundits to question if it's simply 'locked' in theory. This book seeks to 'unlock' IC by offering a practical understanding of the IC paradigm since its inception, and takes a critical and performative examination of IC research and practices, whilst offering practical examples of how to implement it successfully. Viewed from both an academic and practioner perspective, this book is useful for students and wanting to apply IC effectively.

Unlocking Intellectual Capital

Grounded in the latest research and practical experience in client organizations, this book provides a coherent theory of the leadership of groups. The authors show how this knowledge can be used to inspire and motivate groups to deliver positive spirals of performance at the individual, group and organisational levels.

Group Leadership

Career Development in Hospitality, Tourism and Events is ideal for students looking to build in-demand skills and foundational knowledge to pursue careers in the travel industry. This textbook will: -Introduce students to the fundamentals of the hospitality, tourism and events industries, including key terminology, trends and the variety of roles in each sector -Engage students with current developments from AI and sustainability to DEI initiatives, and challenge them to look beyond traditional opportunities to entrepreneurial ventures -Help students to craft CVs, personal statements and LinkedIn profiles &gt;With in-text learning features including interviews and tips from professionals - from recruitment and HR to sustainability and technology experts - as well as success stories from recent graduates, this textbook will prepare students and those starting out in their careers with the tools, resources and skills needed to enter this dynamic industry.

Building Skills for Working in the Travel Industry

Career Development in Hospitality, Tourism and Events

This book looks at the inter-relationship between the system background of the Chinese family enterprises, information disclosure with the reality of the securities market. The book examines the relationship between family enterprise governance and the information transmission mechanism through theoretical and empirical studies and provides comprehensive results of the investigation on family enterprises. In particular, it constructs a three-dimensional analytical framework constituted by governance of listed family enterprises, information disclosure and enterprise value from the perspective of family enterprise governance (i.e. the ownership structure and features of the board of directors) The book is useful to investors with information on listed family enterprises. The content helps investors to correctly realize the value of such enterprises and reduces the problem of "adverse selection", saving cost on decision-making. The book is also beneficial to securities regulatory authorities to assess the quality of information disclosed by listed companies.

Chinese Family Enterprise Governance

The Anti-Racist Organization

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