Service Productivity Management
Service Productivity Management
Improving Service Performance using Data Envelopment Analysis (DEA)
| <p>Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance – Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.</p> |
Contenu
<p>Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.</p>
Informations bibliographiques
septembre 2006, 328 pages, Anglais
SPRINGER
9780387332314