<p><b><i>Navigating Conflict: Tools for Difficult Conversations</i> is perfect for readers who want positive outcomes from personal, professional, and workplace challenges.</b></p><p>From reading this powerful guidebook, you’ll gain: </p><ul> <li>A step-by-step roadmap for handling conflict and tough and touchy situations</li> <li>Strategies for effectively handling yourself under fire</li> <li>Tools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situations</li> <li>Field-tested skills, strategies, tools. and tactics for every type of conflict</li> <li>Assessment inventories and action steps they can use to assess and perfect their skills</li></ul><p>Readers will find engrossing real-life stories; skills, strategies, and tactics they can immediately use, and will walk away knowing exactly how to achieve the results they want regardless of the other person’s skills or behavior.</p>