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National Directory of Non-Profit
Organizations

National Directory of Non-Profit Organizations

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

The Case for an Agrarian Economy

Land!

From Modern Marketer to Executive Leader

Elevate your sales expertise with advanced skills for top performers.This powerful follow-up to How to Master the Art of Selling--with over 2 million copies sold--takes your selling capabilities to the next level. Perfect for evolving sales professionals, it provides the refined tools you need to stay mentally resilient, communicate with impact, and read the room like a pro. You will learn: Strategic conversational leadership: Ask the right questions, guide buyer engagement, and manage pressure versus momentum.Observational mastery: Recognize opportunity cues and know when to push forward or ease off.Emotional connection: Spark excitement, build trust, and solve problems with empathy and authority.The trusted advisor mindset: Shift from transactional pitches to respectful, service-oriented selling--be the professional clients welcome, not avoid.Taylor McCarthy, a standout performer in door-to-door sales, closes in a single day what many average reps do in a year. His method? He reframes the salesperson role from the stereotypical Hollywood manipulator to trusted advisor, earning respect and trust, not just money.Adapted from the principles of Tom Hopkins, whose training has shaped the highest-earning sellers on the planet, this book reimagines those time-tested techniques for today's high-stakes sales environment.

Winning the Game of Sales

How to Master the Art of Selling 2

Young Voices and Future Choices in Australia, the United Kingdom and Japan

Gender, Work and Care

Reducing taxes is one of the best ways to boost your business's bottom line. Tax Savvy for Small Business is your one-stop guide for understanding how your business is taxed and how you can reduce your taxes. This book shows you how to: <ul> <li>deduct operating expenses</li> <li>deduct travel, vehicle, and meal expenses</li> <li>take advantage of tax credits</li> <li>write off long-term assets</li> <li>compare business structures</li> <li>keep solid business records, and</li> <li>handle an IRS audit.</li> </ul> This completely updated edition covers changes in tax rates, deductions, and credits. Tax Savvy for Small Business is the up-to-date resource you need to maximize your deductions and boost your business's bottom line.

A Complete Tax Strategy Guide

Tax Savvy for Small Business

Grow your company and feel more fulfilled through a love-based approach to business Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is your roadmap to business growth that honors both your passion in your purpose, showing that when you lead with love, success is bound to follow. This book flips the script on the antiquated, fear-led, transactional approach to business--one based on pressure and manipulation--and instead provides strategies to do good, feel good, and enjoy greater profits at the same time. Divided into an easy-to-understand six-part framework exploring people-centered thinking and servant-heart selling, this book shows readers how to: ● Avoid the temptation of focusing solely on hitting goals, making sales, and achieving quantitative results ● Create sustainable results by having a positive impact on your customers, team, and community ● Feel more fulfilled and joyful on a day-to-day business, no matter what obstacles come your way ● Shift your perspective from making a million dollars to helping a million people Delivering a heart-based approach with the perfect mix of pragmatism and grounding, Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is an essential read for all business leaders and entrepreneurs seeking to revamp their approach to business and have a more positive impact on the people around them.

How to Lead When Success Stops Feeling Like You

Love-Led Growth

Leading and Coaching Diverse Talent

The Power of Mentorship

Now that AI has a will, it’s up to us to find a way. For decades, we built software that did what it was told—and nothing else. Agentic AI breaks this bargain: systems that remember, reason, and pursue goals. They arrive less like code and more like colleagues—tireless, fast, and, like any new hire, occasionally in need of supervision. In Cognitive Kin, Christophe Kolb and Jan Rosen map the threshold where artificial intelligence stops being a feature and becomes a workforce. Drawing on firsthand experience at the frontier of agentic AI, they show how digital labor becomes viable, why org charts give way to networks of intent, and how leadership shifts to orchestration. They translate the machinery—memory, feedback loops, tool use—into plain language, then follow the shockwave into strategy, culture, and governance. This isn’t tomorrow’s speculation. It’s a present-tense transition that is reshaping the meaning of work and creating new sources of value. The advantage will belong to firms that learn to think with thinking things—working alongside intelligent systems without outsourcing judgment, meaning, or responsibility.

How to Work, Win, and Make Meaning with Agentic AI

Cognitive Kin

Build a Future-Ready Organization Where Every Employee Can Succeed
Succession planning, while often talked about, remains one of the least successfully implemented leadership practices in an organization’s toolkit. Too often, organizations rely on outdated methods like “successor spotting,” grooming, secret conversations behind closed doors, or focusing only on a select group of “high potentials.” These approaches create bias, limit opportunity, and fail to prepare organizations for the realities of today’s fast-changing workforce. Succession Planning Reimagined introduces developmental succession planning, a modern, inclusive strategy that empowers every employee to grow and contribute to future success.
Through research-based insights and practical tools, you’ll learn how to transform succession planning from a static, murky process into a dynamic, people-centered strategy. You’ll discover the “secret sauce” for success: engaging employees, connecting development to organizational goals, and supporting growth at every stage. Each chapter provides clear steps for:
<ul>
<li>Assessing future needs</li>
<li>Building top-level and next-level plans</li>
<li>Creating measurable progress through continuous refinement</li>
</ul>
Whether you’re an HR leader, OD consultant, L&amp;D professional, or talent strategist, this book equips you to build authentic leadership pipelines that foster equity, readiness, and resilience. By embracing a proactive, developmental approach, you’ll prepare your organization for what’s next while creating a culture in which every employee feels valued and prepared for the future.
If you’re ready to move beyond outdated models and design a succession strategy that works for today’s workforce, this guide will show you how to make it happen.

Building Future Readiness at All Levels

Succession Planning Reimagined

Most strategies don’t fail on paper. They fail in the real world—where priorities shift, teams misfire, and execution breaks down. In The Strategy Trap, veteran operator and former Nike executive Kevin Ertell delivers a no-nonsense guide to solving the problem every leader faces: why great plans so often go nowhere. Drawing on 30+ years of experience leading execution at global brands like Nike, Sur La Table, Borders, and Tower Records, Ertell shares the hard-won lessons that separate companies that move from vision to results—and those that don’t. You’ll learn how to avoid the traps that derail even the smartest strategies and how to build the systems, habits, and leadership practices that bring ideas to life. At the core of the book is Ertell’s practical, field-tested framework: the Six Cs of Execution—Co-creation, Clarity, Capacity, Communication, Coordination, and Coaching. Whether you lead a small team or a global enterprise, these principles will help you align people, eliminate confusion, and build lasting momentum. This is not a book about how to craft a strategy. It’s about how to actually make one happen. Inside you’ll find: <ul> <li>A proven framework for execution that scales</li> </ul> <ul> <li>Real-world case studies from operators on the front lines</li> </ul> <ul> <li>Common pitfalls that kill momentum—and how to avoid them</li> </ul> <ul> <li>Practical tools you can use right away</li> </ul> This book is for leaders who are tired of talking about strategy and ready to deliver on it. Because in the end, ideas don’t change businesses. Execution does.

Why Companies Fail at Execution and How to Get It Right

The Strategy Trap

What They Are, Where They Come from and How to Identify, Integrate and Enact Them

Working with Values in Organizations

National Directory of Non-Profit Organizations

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