"How do you get an hourly employee to give red-carpet customer service? You roll out the red carpet for them, of course. This book discusses recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, and giving them purpose and equitable pay translates into higher productivity and happier customers"--
mars 2022, env. 240 pages, Anglais
Harper Collins
978-1-63265-200-3
Harper Collins
978-1-63265-200-3