Difficult Conversations in Education, Health and Social Care
How to Talk About What Really Matters and What to Do When it All Goes Wrong
This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations."
juin 2025, env. 180 pages, Anglais
Taylor and Francis
978-1-032-55984-1